Q. Who will come out to see me?

A. One of our experienced sales team.
Most have many years experience in customer liason and sales.

Some are qualified tradesmen with an in-depth knowledge of the business.
All are permanent full time employees.

Q. What happens next?

A. If a sale is in prospect then the next stage is to instruct a proper survey which depending on the size and type of order may take some time.

The surveyor will take accurate measurements needed for manufacturing as all Farleys products are bespoke.

They will also assess all site sensitivities which may impact on installation.

These can be everything from identifying hazards or obstructions like blinds, curtains, telephone/alarm cables or sensors, to more complex issues like planning consents, access to site or health and safety concerns.

Q. Then what?

A. A detailed survey and report is produced which will highlight anything which could impact on the quality or delivery of the job. All of this will be detailed in your quotation along with any appropriate actions required and an estimate of costs.

Q. How much do Farleys cost?

A. Less than you think, because our quotation includes everything there are no hidden ‘extras’. The price you are quoted is the price you pay.

Q. Who will be fitting my windows or conservatory?

A. Windows will be fitted by Farleys employees. Conservatories require many different trades and we use the time served sub contractors whom we have worked with for several years and who are farleys' responsibility.

Q. I understand that fitting Farleys products can improve home security but what about safety issues like emergency escape in case of a fire for instance.

A. All Farleys products exceed current requirements for emergency escape.

Your fitting team will explain the use of the tamper proof safety ‘restrictors’ which prevent accidental full opening but facilitate (where appropriate) an escape route that complies with existing and future legislation.

Q. How do I pay?

A. Once a sale is made and contract issued a deposit is taken.
Upon completion of the job the balance must be paid to the fitting team.

Once payment is made in full your 10 Year guarantee will be issued.

Q. Can I recommend Farleys to friends and neighbours?

A. Of course you can and you would be keeping a tradition of referral alive as the bulk of our business comes from happy customers recommendations.